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Hostgator wordpress blog error & solved by hostgator problems

Written By Promo Hosting on Sunday, October 17, 2010 | 11:50 PM

Days ago, we noticed that this hostgatorreview.org wordpress blog is generating some error. Where blog post and subpages are not accessible, only the homepage can be accessible and view normally. We initially thought its caused by wordpress scripts etc, and quickly fixing it manually by uploading new scripts to hostgator ftp server. But this doesn’t solved it. Thus, its confirmed to be server side error. And thus we initiated the live chat with hostgator sales team and hope to get the problem solved.
Following are the live chat with host gator support, and the problem is solved after the live chat end.
Please Read:
We are currently testing our new chat system that will soon replace our current one through LivePerson. A very small percentage of people will experience issues with the new system as a result of certain browser settings. Click Here if you are unable to chat with us, and please tell the chat technician what happened.

We are connecting you to a representative of our ‘Technical Support’ department now…
Your Chat ID is 169xxx
________________________________________

(10:59:08 PM) System: One moment, there are 0 people infront of you. 12 chat technicians are currently online taking 11 chats.
(10:59:09 PM) Richard Ha: has entered the chat.
(10:59:19 PM) Richard Ha: Let me check it.
(11:00:04 PM) charles: ok thanks
(11:00:30 PM) Richard Ha: Looks ok here I see Hostgator uptime for September 2008 as the post on the verify bottom
(11:00:38 PM) Richard Ha: I’ll kill the processes off for you though.
(11:01:17 PM) Richard Ha: Check now.
(11:01:35 PM) charles: ya, homepage is ok,, but when get to subpages.. its page not found instead. for example: http://www.hostgatorreview.org/hostgator-joomla-hosting
(11:01:49 PM) charles: its working yesterday. strange
(11:02:39 PM) Richard Ha: Oh I see that.
(11:02:56 PM) charles: yup, thats the problem
(11:03:54 PM) Richard Ha: Let me see what I can find.
(11:04:31 PM) Richard Ha: Any errors in your cpanel that you can see?
(11:05:50 PM) charles: erm.. not sure. i login cpanel now..
(11:08:44 PM) Richard Ha: thank
(11:08:56 PM) charles: cant see error at the log
(11:09:23 PM) charles: think i cleared it yest while i ftp in.
(11:09:44 PM) Richard Ha: Oh.
(11:10:33 PM) charles: ya, after found out the site error (this one).. i ftp in to check check.
(11:10:57 PM) charles: thought its temporary… but today i check the site.. its still the same site erorr.
(11:13:11 PM) Richard Ha: I’ve got an admin looking right now.
(11:14:06 PM) charles: ok thanks a lot.
11:50 PM | 0 comments

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